Frequently Asked Questions
Find answers to common questions about PCMS and LTFRB compliance services
What is the purpose of PCMS?
The PUV Compliance Monitoring System (PCMS) bridges IT solutions to the Land Transport sector of the Philippines by providing streamlined and centralized recording, management, and verification of PUV personnel compliance. This will include but not be limited to services such as collection of drug test results by LTFRB-partnered clinics. This aims to enhance efficiency, ensure data accuracy, and facilitate compliance with regulatory requirements.
What is the main difference between Clinic Portals and Government Portals?
Clinic Portals are for our partners who will support the effort of recording data and medical results of PUV personnel from various compliance efforts of LTFRB.
Government Portals provide access to memoranda on legal actions, monitor the volume of tested personnel across various areas in the Philippines, and assist in regulating compliance within the transport sector.
Government Portals provide access to memoranda on legal actions, monitor the volume of tested personnel across various areas in the Philippines, and assist in regulating compliance within the transport sector.
How do I become a LTFRB partner clinic?
You will need to provide the following:
- Clinic details
- Contact information
- Use your official clinic email for the specific branch of your clinic
- DOH Accreditation
- Business Permit
Our team will review your clinic's enrollment for verification before activating your account to support LTFRB compliance features.
Where can I find the list of active LTFRB partner clinics?
You can view the list of all our partner clinics at /ltfrb-partner-clinics
Do I need to be DOH Accredited to be an LTFRB partnered clinic?
Yes. The main website for DOH (Department of Health) accreditation applications in the Philippines is the Online Licensing and Regulatory System (OLRS).
You can start your online application by visiting: https://olrs.doh.gov.ph/
For more guidance, you can also refer to the OLRS User's Guide at: https://olrs.doh.gov.ph/helpdeskhfsrb or https://bit.ly/NCROLRSDocs.
Please note that specific requirements and application processes may vary depending on the type of health facility or service you are seeking accreditation for. The DOH website and the OLRS portal will provide detailed information and forms for each category (e.g., hospitals, clinics, laboratories, etc.).
You can start your online application by visiting: https://olrs.doh.gov.ph/
For more guidance, you can also refer to the OLRS User's Guide at: https://olrs.doh.gov.ph/helpdeskhfsrb or https://bit.ly/NCROLRSDocs.
Please note that specific requirements and application processes may vary depending on the type of health facility or service you are seeking accreditation for. The DOH website and the OLRS portal will provide detailed information and forms for each category (e.g., hospitals, clinics, laboratories, etc.).
How can I check the status of my clinic enrollment?
PCMS will show the status of your clinic enrollment. For enrollment taking longer than 8-12 working days, please contact [protected email]
How long does it take before my clinic enrollment is approved?
The LTFRB handles approvals nationwide. Please allow 8-12 working days for your application to be verified.
I forgot my password. How can I reset it?
On the login page, click "Forgot Password." Enter your registered email address, and an OTP verification to your registered email will be sent to you. Upon successful confirmation of OTP, you will be allowed to change password.
How do government offices get access to the portal?
Authorized government agencies and specific personnel will be provided with pre-registered accounts or a designated registration process. Please contact your internal department for our support team to add access.
How is my data secured on this portal?
We employ robust security measures including end-to-end encryption, secure server infrastructure, multi-factor authentication, and strict access controls. All data is handled in compliance with Philippine data privacy laws (e.g., Data Privacy Act of 2012). Our Data Privacy Policies can be found here
Who has access to the drug test records?
Access is strictly controlled. Only registered and verified clinics can upload records for their administered tests. Authorized personnel from relevant government offices have access to view and manage records relevant to their jurisdiction. Individual public utility personnel will have limited access to their own records in the future.
What are the system requirements for using this portal?
The portal is web-based and compatible with most modern browsers (e.g., Chrome, Firefox, Edge, Safari). Ensure your browser is updated to the latest version for optimal performance. A stable internet connection is required.
Need More Help?
Contact us at [protected email]